HOW DO I PLACE MY ORDER?
Choose the item(s) you want to buy on the product page, then click the “Add To Cart/Buy Now” button and proceed to the checkout page to complete your order(s).
We’ll handle your order and let you know the shipping time!
HOW MUCH DOES SHIPPING COST?
Shipping fee is free
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:
- On average, orders usually ship after 1-3 business days from the date the production started.
- US orders may arrive approximately 12-15 business days after being shipped.
- International orders may arrive in your country 1-3 weeks after being shipped.
- We use different shipping partners, but the final carrier is usually your local postal service (In the US, it may be USPS/DHL)
- Due to the COVID-19 pandemic impact and extremely high order demand, carrier services might need additional 7-15 business days to ship packages anywhere.
MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers can take 1-3 days to show up in the shipping carrier’s system. If the tracking number is still not working within a few days, please contact us.
I NEED HELP WITH A LATE ORDER.
If your order has not arrived after 30 business days (domestic) and 45 business days (international), please contact our customer service.
WHAT SHOULD I DO IF I MADE A MISTAKE WITH MY ORDERS?
First off, please try not to!
However, you can still update your order information (including changing size, color, quantity, or shipping address) if your request is submitted within 6 hours after the order is placed. Please immediately contact us and our team will gladly resolve all of your concerns!
CAN I CANCEL OR UPDATE AN ORDER?
You can cancel an order or adjust certain details within 06 hours from the moment you finish your checkout process. After this time, your order will be immediately sent into production and we cannot cancel or adjust the order once the printing process has begun.
Please contact us with your order details so we can support you quickly. Please note that if you cancel your order within 06 hours of order placement, you will be responsible for the payment fee as this fee is non-refundable.
- What type of payments do you accept?
We accept Visa, Mastercard, and Paypal.
- When will my card be charged?
Right after you have successfully placed your order.
HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.